Updated May 1, 2025
The information contained in this Shipping and Returns Policy is subject to our Online Shop Terms and should be read in conjunction with them.
Items that you order will be shipped from the US.
Shipping charges for most destinations will be calculated at checkout and included on your Order Confirmation.
Shipping charges for international orders or special orders (including framing) may be calculated separately and invoiced to the same email used to place the order.
If on receipt of your product you are uncertain about your purchase, please keep your product in the original packaging until you have decided whether or not you wish to keep it.
If you are unhappy with your purchase for any reason, you can return it to us no later than 28 days from the date you receive it and provided the item is in saleable condition, we will refund or exchange the item(s), excluding any delivery charges.
Returns are only accepted online for products purchased directly from our online shop and shall be made in accordance with our Online Shop Terms of Use.
Return shipping will be charged at standard shipping rates based on your shipping location.
To arrange a return or exchange, please contact customer services by email at orders@w-editions.com. On receipt of your returns request, we will email you a returns label to attach to the packaged item(s).
When returning items to W Editions, please ensure that they are well packaged and protected from damage in transit, within the original packaging . You are responsible for each item until we receive it. All items will be inspected upon return.
Once we have received your returned item(s), we will arrange a refund, excluding any shipping costs, which will be paid in accordance with our Online Shop Terms.
Some items will be marked as non-returnable. We can not accept returns on these items.
Items that are always non-returnable are:
Note that items that were custom framed by a framer recommended by W Editions may be returnable, but the frame and cost of framing may not be refundable.
Items framed with the add-on framing option may be fully returnable if the artwork and frame are in saleable condition.
If you are unsure whether your item is returnable, please email us at orders@w‑editions.com.